Carrying out unobserved surveys is an important prerequisite for the user-centered development of innovations. In order to be able to carry out reliable individual investigations in the field, Salzburg Research developed a “Mobile Diary” software framework with partners.
Troubleshooting a time-critical one-to-many push voice service. Salzburg Research simulated the service with virtual measuring points and measured the connection. In this way, the error could be identified and rectified quickly.