Guidelines for social media mining for innovation purposes.

Eckhoff, Robert; Markus, Mark; Lassnig, Markus; Schön, Sandra (2015): Guidelines for social media mining for innovation purposes. Experiences and recommendations from literature and practice. In: Proceedings of eKNOW 2015, The Seventh International Conference on Information, Process, and Knowledge Management, February 22 - 27, 2015 - Lisbon, Portugal.

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